Contact University Heights Water Restoration

What can you do while you wait for the crew in University Heights?

Start with safety and the water supply, and call us while you work down this list.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If the water came up through a floor drain or a toilet, treat it as sewage and stop running water anywhere in the house so you don't add to the backup.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What should you have ready when you call University Heights Water Restoration?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• Whether the water is only in the basement or has come up to the main floor.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in University Heights date mostly from the 1900s to 1960s, and the decade tells the crew what kind of pipes to expect.
• If you plan to file a claim, which company your policy is with.
• Whether the power to the wet area is on or off.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What does the first visit look like?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What's worth knowing about water damage in University Heights homes?

Housing in University Heights runs from the 1900s to 1960s, which means two houses on the same block can have very different plumbing. Basements are the norm in this area, so the crew checks the foundation walls and the sump pit on most calls. If your house has its original cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the University Heights service area?

Homeowners in these parts of University Heights use this page:

• Rosedale Hills · much of it from the 1940s to 1960s, basements are common
• Edgewood · built mostly in the 1940s to 1960s, most with basements
• North Perry · basements are common
• South Emerson · built mostly in the 1950s to 1960s, most with basements
• Park Meadow · basements are common

Calls from Imperial Hills, Pleasant Creek, Glenns Valley, Hickory Ridge Village, Sheffield Park, Glen Oaks Commons, New Bethel and Hunting Creek come to us too. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?

Who's behind University Heights Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers University Heights Water Restoration. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. Call the number on this page any time to reach the team.